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NovaStor » Online Backup » NovaNet-WEB
NovaNet-WEB Technical Support & Compatibility
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Welcome to NovaStor's NovaNet-WEB Technical Support & Compatibility page. NovaStor technical support is available from 8:00 A.M. to 5:00 P.M. (Pacific Time), Monday through Friday. NovaStor products come with 30 days of free support for all registered users during normal business hours.

Telephone support is available for Maintenance Agreement holders, and on a per-instance basis for registered NovaNet-WEB users. Please have your serial number ready when you call. Per-instance technical support is available for purchase via phone or online by logging in and clicking "View Previous Orders & Registered Products". If you don't have an online account, please register your product now or contact your NovaStor Sales Representative for more information on our paid support options.

SUPPORT TOPICS CONTACTING TECH SUPPORT
 
North America
Europe
Languages English English, German
Email
Phone +1 (805) 579-6700 +49-40-3596 1873
Fax +1 (805) 579-6710 +49-40-63809-29
WWW Submit a support request form
Forum NovaStor User Forums (English Only)
NovaNet-WEB Compatibility / Requirements
System Requirements (Standard & Advanced)
Server
 Pentium III or higher CPU, 512 MB RAM or greater, minimum 8 GB Hard Disk (minimum 2 independent drives), TCP/IP Network, .NET 2.0 Framework, Internet Explorer 6.0 or higher
Client
 Pentium III or higher CPU, 128 MB RAM or greater, 500 MB Disk Space plus space required for processing, TCP/IP Network, Internet Explorer 6.0 or higher

Operating Systems (Standard & Advanced)
Server
Microsoft Windows 2000 Server SP4/Advanced Server SP4, Microsoft Windows Server 2003 Standard/ Enterprise SP1 (or greater) (32/64 Bit), Connectivity to Microsoft SQL2000, SQL2005 or SQLEXPRESS
Client
Microsoft Windows XP SP2 (32/64 Bit), Microsoft Windows 2000 Professional / Server / Advanced Server SP4, Microsoft Windows Server 2003 Standard / SBS 2003/ Enterprise SP1 (or greater) (32/64 Bit), Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate (32/64 Bit)
System State
Microsoft Windows 2000 Server SP4/2003/2003 R2
Client Agents (NovaNet-WEB™ Advanced only)
SQL Agent Microsoft SQL 2000/2005/MSDE/Express on Microsoft Windows XP SP2/2000 Server SP4/2003/2003 R2
Exchange Agent Microsoft Exchange 2000/2003 on Microsoft Windows 2000 Server SP4/2003/2003 R2


Tech Tips and Troubleshooting
NovaNet-WEB User Forum

NovaNet-WEB FAQ - Commonly asked questions and answers

Unlocking NovaNet-WEB, Converting a Demo to a Registered Version

After upgrading through Terminal Services, License keys may show expired

Using Online Backup Services With AOL

Trouble Registering NovaNet-WEB Users through ACS

Timeout or hang when attempting to run the ACS client

Microsoft Structured Storage and Slack Space with NovaNet-WEB

Why NovaNet-WEB Uses Microsoft Structured Storage

Authentication errors w/Active Directory

Performance Monitor under Windows 2000

How to Create an ISA Protocol Definition

Personal Firewall Issues

Account Creation System (ACS) Install Error

Changing default options in the Account Creation System (ACS)

Unable to validate username or password

Startup account can't be a UPN
Download PDF Manuals
How To Manual NovaNet-WEB v7 Manual
1091KB - Adobe PDF
How To Manual NovaNet-WEB v7 Server Manual
715KB - Adobe PDF
How To Manual NovaNet-WEB Remote Manager Manual
527KB - Adobe PDF
More
How To Manual NovaNet-WEB Datasheet
444KB - Adobe PDF
Get Acrobat Reader

 
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