NovaStor's Professional Services Program comprises a suite of services that give NovaStor partners the greatest advantage in understanding, configuring, operating and supporting NovaStor products.
Basic Services that help speed implementation of NovaStor Solutions include:
Design Consultation
An initial consultation for exploring and formalizing goals and expectations for the configuration and performance of your backup solutions. This program establishes high-level infrastructures and IT management criteria.
Architecture Review
We review and confirm the criteria for your infrastructure and architecture and propose a three-solution approach encompassing minimum, best, and superior configurations.
Setup, Installation
This service includes the configuration of principal components of your backup solution including: networking, server, reporting, management, application software, alerting, provisioning and monitoring components.
Performance Analysis and Tuning
With emphasis on meeting your acceptance criteria and optimizing the network for growth and performance, our professional services group will deliver a detailed analysis of end-to-end operation of your network.
Application Branding
If you're looking to brand your own service based on a NovaStor backup solution, several products in the NovaStor portfolio contain "brandable" elements and tools that can be customized by you or our design team.
Support and Maintenance
Ask your NovaStor sales representative about enhanced support programs that supplement or extend NovaStor's standard support offerings.
Training
Whether you need local on-site or web-based , our Professional Services organization features a wide portfolio of programs targeting: Sales, Administration, Back Office, and End-User Help Desk for the members of your organization.
For NovaStor customers needing a more detailed view of their network and applications, our Professional Services engineers can help with enhanced services:
Incident Resolution
When your organization is short on technical resources and time, our Professional Services staff can facilitate reporting and resolving application and non-application specific errors and failures between NovaStor's support and engineering groups.
Migration Services
We can help you keeping up-to-date with regular updates, upgrades and customer requirements and assist with migrating user accounts and data to new platforms.
Application Mentoring
Every network and customer account can use some fine-tuning to create "best practice" implementations. Partners can work with NovaStor's certified network engineers to understand the best possible approaches for ongoing use of NovaStor products.
Custom Development
For complete network and systems integration, middle-layer custom development includes: reporting & accounting interfaces, application code changes, and 3rd party application integration and is available on a per-project basis.
Code Review
Even the most proficient development teams can benefit from letting a second eye to review middle-layer code. NovaStor is here to help with both an early code review and post-deployment troubleshooting when you need us.
Packaged to Meet Your Requirements
NovaStor Professional Services are available in a variety of bundled offerings to allow you, our partner, to receive the support and services that best complement your own expertise. Choose from the following packages or tailor your own solution from an a la cart menu of our Professional Services offerings:
Level 1 - Combines Design, Review, Setup , Test, Optimize and Launch Support
Level 2 - Combines Design, Review, Setup, and Test Support
Level 3 - Combines Review, Setup, Test Support
Contact Your NovaStor Sales Team
For More Information
To start the customization process for your NovaNet-WEB product or if you would like to know more about any of our products and purchasing methods, please
contact
your NovaStor Sales Representative.
